Messages wait until Monday
A customer writes on Saturday evening and gets a reply after the weekend. By then they have bought elsewhere.
Social media customer care
Social media customer care that sells
We answer direct messages on Messenger, Instagram and TikTok. We help customers decide what to buy and handle after-sales cases following your procedure.
- Messenger, Instagram DM, TikTok
- Every day 8 am–10 pm
- Your procedure and answer base
Social media customer care
Sound familiar?
The same questions over and over
Delivery, sizes, returns, opening hours. Your team keeps answering the same things instead of doing their job.
Complaints in the wrong channel
After-sales cases get lost between Messenger, email and phone, and the customer waits, more and more annoyed.
What customer care includes
We act as your social media customer service team, following a procedure we prepare together.
- answering pre-sales questions: products, prices, availability, delivery
- helping customers choose and guiding them to purchase
- handling after-sales: order status, returns, complaints
- collecting the details your team needs and passing on cases that require a decision
- building and updating a ready-made answer base (Q&A)
- monthly reporting: conversation topics, common issues and recommendations
Channels:
- TikTok
How it works
- 01
Brief and quote
Tell us your message volume and channels. We come back with a package.
- 02
Service procedure
We agree conversation scenarios, the answer base and handover rules.
- 03
Access
You grant us roles in platform panels. We never need your passwords.
- 04
Care & reports
We reply every day and send a monthly report with insights.
Every reply to your customers is written or approved by a human.
What you get
Faster replies
Customers get an answer while they are still keen to buy.
Consistent service
Every customer gets the same quality of answer, in line with your procedure.
Customer insight
Reports show what customers ask about most and what to improve.
Trusted by
FAQ
Frequently asked questions
Which channels do you cover?
Messenger (Facebook) and direct messages on Instagram, TikTok and LinkedIn. If customers contact you elsewhere, mention it in the brief.
Do you handle complaints?
Yes, following your procedure. We collect the necessary details, keep the customer informed and pass cases that need a decision to the person you nominate.
Are replies written by AI?
No. AI helps us sort messages and spot urgent ones faster. Replies to your customers are prepared and approved by our agents.
How much does social media customer care cost?
It depends on message volume, channels and scope. We build a subscription around your real needs. You get a quote after the brief.
No message should wait until Monday
Fill in the brief, it takes 2 minutes. We will come back with a social media customer care quote.