Unanswered reviews
Before visiting or buying, customers read reviews and see that the brand never responds.
Review management
We answer reviews, and customers notice
We respond to Google and other online reviews on behalf of your brand. We thank people for positive ones, respond calmly to negative ones and show that your brand listens.
- Google and review sites
- Replies in your brand voice
- All locations in one place
Review management
Sound familiar?
One bad review on top
A negative review with no reply sits at the top and scares off new customers for months.
Many locations, no time
With several or dozens of business profiles, nobody keeps up with replies.
What review management includes
Every reply is individual, never copy-pasted. We consult difficult cases with you before publishing.
- responding to reviews on Google Business Profiles and other review sites
- thanking people for positive reviews in a way that encourages new customers
- responding calmly to criticism and offering contact to resolve the issue
- flagging reviews that break the platform’s rules for verification
- handling multiple locations and brands at once
- monthly reporting: ratings, review topics and recurring issues
Channels:
- Review sites
How it works
- 01
Brief and quote
Tell us your number of locations and monthly reviews. We come back with a package.
- 02
Tone and rules
We agree the reply style and how to handle criticism.
- 03
Access
You grant us manager access to your profiles. No passwords.
- 04
Replies & reports
We reply on an ongoing basis and report insights every month.
Every reply to your customers is written or approved by a human.
What you get
More trust
Customers see that the brand listens and responds, including to criticism.
Better local visibility
Actively responding to reviews is one of the signals Google considers for business profiles.
Insight from reviews
Reports show what customers praise and what to improve.
Trusted by
FAQ
Frequently asked questions
Can you remove negative reviews?
We do not remove genuine reviews, as that is neither possible nor fair. We respond to them thoughtfully, and flag reviews that break the platform’s rules (e.g. spam or abusive content) for verification.
Which review sites do you cover?
Mainly Google Business Profiles, plus other review sites your customers use. We agree the scope in the brief.
Do you handle multi-location businesses?
Yes. We manage many profiles at once, keeping a consistent brand voice while reflecting each location’s specifics.
How much does review management cost?
It depends on the number of locations and monthly reviews. You get a quote after the brief.
Show customers you are listening
Fill in the brief, it takes 2 minutes. We will come back with a review management quote for your locations.