Comment moderation
We answer questions, hide spam and content that breaks the rules, and keep the conversation going under your posts.
Service
Social media moderation
We look after the relationship between your brand and its customers. We moderate comments, handle customer care in direct messages and step in before a small issue turns into a crisis.
Send a brief Channels we cover:
- TikTok
- Facebook groups
- Google reviews
Services
Choose what you need
Comment moderation
We answer questions under your posts and ads, hide spam and hate, and keep the conversation going. On Facebook, Instagram, TikTok and LinkedIn, every day from 8 am to 10 pm.
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Social media customer care
We answer direct messages on Messenger, Instagram and TikTok. We help customers decide what to buy and handle after-sales cases following your procedure.
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Brand monitoring
We track what people say about your brand on social media and across the web. We spot early crisis signals, respond to negative comments and alert you before things escalate.
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Review management
We respond to Google and other online reviews on behalf of your brand. We thank people for positive ones, respond calmly to negative ones and show that your brand listens.
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What we do for you
Social media customer care
Customer service in direct messages, tailored to each channel.
Facebook group moderation
We approve members, enforce group rules and keep discussions high quality.
Pre-moderation
We check content before it goes live: tone, accuracy and brand guideline compliance.
Contests and promotions
We verify entries, support the jury in selecting winners and communicate with participants.
Publishing
We publish posts according to the agreed schedule.
Why it matters
Customers expect answers here and now
Speed builds trust
Social media users expect a very fast response. Effective moderation means being available practically all the time. We are, every day from 8 am to 10 pm.
Control over your brand story
Our moderators don’t just watch the conversation, they steer it so it represents your company at its best.
Time for what matters
Instead of stretching your day, you hand customer conversations to specialists and focus on growing the business.
Our approach
Social media customer care
We believe fast and complete customer service on social media is key to a brand’s reputation and sales. That is why for every client we prepare:
- a customer service procedure tailored to your brand
- a dedicated Q&A answer base
- escalation paths for urgent cases
- a monthly report on conversations, sentiment and recommendations