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Social media moderation
We reply to comments, hide spam and hate, and keep the conversation going under your posts. Facebook, Instagram, TikTok, LinkedIn, Pinterest and more.
Service detailsSocial media moderation · 365 days a year
Your customers write. We answer.
We moderate comments, answer messages and look after your brand reviews on Facebook, Instagram, TikTok and LinkedIn. Every day from 8 am to 10 pm (CET). AI helps us sort every message in seconds, and experienced moderators reply in your brand’s voice.
- 365 days a year
- 8 am–10 pm daily
- Every reply approved by a human
We are Hello Hi
Winning users’ ♥ ♥ ♥ for years
Hello Hi Group is a Warsaw-based social media moderation and online customer care agency. We have years of experience delivering projects for some of the world’s biggest brands across every market segment. We are next-generation customer service: we talk to customers where they are, on social media.
From food and entertainment to healthcare, power tools and navigation. For every brand we tailor the tone of voice, procedures and answer base.
Trusted by
What we do
One team for every conversation with your customers
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Social media customer care
We handle customers in direct messages: we help them decide what to buy and take care of after-sales questions and complaints, following your procedure.
Service details
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Brand mention & crisis monitoring
We track what people say about your brand online, catch early signs of a crisis and respond to negative comments right away.
Service details
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Review management
We respond to Google and other online reviews in a Customer Experience spirit: fast, and with care for your brand image.
Service detailsPlus
- Facebook group moderation
- Pre-moderation before publishing
- Contests and promotions
- Scheduled publishing
- Consumer insights and reports
People + AI
Machine speed, human judgement
We combine an experienced moderation team with AI tools. We respond faster, nothing gets lost in a flood of messages, and your customers always talk to a human.
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AI sorts
Every comment and message lands in the right category: question, complaint, spam, hate or crisis signal.
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A moderator replies
A moderator prepares a reply in your brand’s voice, based on the Q&A and procedures we agree with you.
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Escalation when needed
Complaints, legal questions and potential crises go straight to the person you nominate on your side.
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Reports and insights
Every month you get a report: volume and topics of conversations, sentiment, top questions and our recommendations.
Every reply to your customers is written or approved by a moderator.
What you get
Peace of mind that someone is always on watch
Support 365 days a year
We respond in real time, every day from 8 am to 10 pm, including weekends and holidays.
Tailored subscription
You pay for the package you actually use. A detailed activity report is included.
Experienced team
Relationship-building specialists, ready to be the expert voice of your brand.
Transparent billing
B2B contract, VAT invoice and company liability insurance.
Getting started
From brief to first reply
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Brief
You fill in a short brief and we come back with a package proposal.
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Procedure & Q&A
Together we agree the tone of voice, service procedure and answer base.
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Access
You give us roles in Meta Business Suite and other channels. No passwords shared.
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Go live
We start moderating and report results every month.
Security & GDPR
Your accounts and your customers’ data are safe
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Roles, not passwords
We work with permissions granted in each platform’s panel. You can revoke them at any time.
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Data processing agreement
We process user data in line with GDPR, under a data processing agreement.
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Liability insurance
Our contracts are covered by the company’s civil liability insurance.
FAQ
Frequently asked questions
Which platforms do you moderate?
Facebook, Instagram, TikTok, LinkedIn and Pinterest, plus Google reviews. If your brand is active elsewhere, mention it in the brief.
What are your hours?
Every day from 8 am to 10 pm (CET), 365 days a year, including weekends and holidays.
Are replies written by AI?
No. AI helps us sort messages and spot urgent ones faster. Replies to your customers are prepared and approved by our moderators.
How much does moderation cost?
It depends on the number of channels, conversation volume and scope. We build the subscription around your real needs. Send a brief and we will get back with a quote.
Do you run contests?
Yes. We verify entries, support the jury in selecting winners and communicate with participants.
How do you access my accounts?
You give us roles in each platform’s panel, e.g. Meta Business Suite. We never need your passwords, and you can revoke access at any time.
Let’s talk about your brand
Fill in the brief, it takes 2 minutes. We will come back with a proposal tailored to your channels and conversation volume.