Unanswered questions
A question about price or availability sits under a post or ad. With no reply, the customer goes elsewhere and everyone sees the brand is silent.
Comment moderation
Comment moderation, before someone else steps in
We answer questions under your posts and ads, hide spam and hate, and keep the conversation going. On Facebook, Instagram, TikTok and LinkedIn, every day from 8 am to 10 pm.
- Real-time response
- Weekends and holidays included
- Your brand’s tone of voice
Comment moderation
Sound familiar?
Spam and hate under ads
You pay for reach, and your ad fills up with bot links, profanity and attacks that hurt its performance.
Nobody on weekends
Most comments come in the evenings and at weekends, exactly when your team is off.
What comment moderation includes
We follow a procedure and answer base agreed with you, so every reply sounds like your brand.
- answering questions under organic posts and ads (dark posts)
- hiding or removing spam, bot links, profanity and rule-breaking content
- responding to criticism calmly and moving difficult cases to direct messages
- keeping discussions going and thanking people for positive feedback
- escalating complaints, legal questions and crisis signals to you
- monthly reporting: comment volume, topics, sentiment and top questions
Channels:
- TikTok
How it works
- 01
Brief and quote
Tell us your channels and daily comment volume. We come back with a package.
- 02
Procedure & Q&A
We agree the tone, moderation rules, answer base and escalation path.
- 03
Access
You grant us roles in Meta Business Suite and other channels. No passwords.
- 04
Moderation & reports
We moderate every day and send a monthly report with insights.
Every reply to your customers is written or approved by a human.
What you get
More sales from ads
Answering a question under an ad is often the last step before a purchase.
Clean comment sections
Spam and hate no longer scare customers away or hurt your brand.
Less work for your team
Your people only handle what truly needs their decision.
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FAQ
Frequently asked questions
Do you moderate comments under ads?
Yes. We moderate comments under ads (dark posts) just like under organic posts. That is often the most important place, because that is where ready-to-buy people ask questions.
Do you delete negative comments?
We do not delete legitimate criticism, as that usually makes things worse. We respond and move the case to direct messages. We hide or remove spam, profanity and content that breaks the rules agreed with you.
What are your hours?
Every day from 8 am to 10 pm CET, 365 days a year, including weekends and holidays.
How much does comment moderation cost?
It depends on the number of channels, comment volume and scope. We build a subscription around your real needs; you get a quote after a short brief.
Hand us the comments, keep the customers
Fill in the brief, it takes 2 minutes. We will come back with a comment moderation quote for your channels.